Terms of service
OVERVIEW
This website is operated by Underglow. Throughout the site, the terms “we”, “us”, and “our” refer to Underglow. Underglow provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms apply to all users of the website, including without limitation browsers, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Any new features, tools, or products added to the store will also be subject to these Terms of Service. The most current version of the Terms can always be reviewed on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.
Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have given consent for any minor dependents to use this website under your supervision.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our website or services.
You must not transmit any viruses, malware, or destructive code through the website.
Any breach or violation of these Terms may result in immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across various networks and may be adapted to technical requirements of connecting devices or networks. Credit card information is always encrypted during transfer over secure networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, or access to the website without express written permission from Underglow.
SECTION 3 – PRODUCTS AND SERVICES
Underglow offers automotive lighting products, including LED underglow kits, interior lighting systems, decals, and related accessories designed for vehicles.
Certain products may be available exclusively online and may have limited quantities. These items are subject to our Refund and Return Policy.
We make every effort to display product images, colors, and descriptions as accurately as possible. However, we cannot guarantee that your device’s display will perfectly represent the actual product color or appearance.
We reserve the right to:
• limit product sales by region or customer
• limit quantities purchased per order
• discontinue products at any time
• update product descriptions or pricing without notice
SECTION 4 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order placed through our store.
In certain situations, we may limit or cancel quantities purchased per person, per household, or per order. This may include orders placed using the same customer account, payment method, or shipping address.
If we modify or cancel an order, we may attempt to notify you using the contact information provided at checkout.
You agree to provide current, complete, and accurate billing and account information for all purchases made through our store.
For more details regarding returns and refunds, please review our Refund Policy.
SECTION 5 – THIRD-PARTY LINKS AND TOOLS
Our website may provide access to third-party tools or links to external websites. These services are provided “as is” and “as available” without warranties or guarantees from Underglow.
We are not responsible for the content, accuracy, or practices of third-party websites or services.
Customers should review the policies of any third-party website before engaging in transactions with them.
SECTION 6 – USER COMMENTS AND SUBMISSIONS
If you submit comments, feedback, suggestions, or other materials to us, whether online, by email, or otherwise, you agree that we may use, edit, copy, publish, or distribute those materials without restriction.
You are responsible for ensuring that your comments do not violate the rights of any third party or contain unlawful, abusive, or harmful content.
SECTION 7 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 8 – ERRORS AND INACCURACIES
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct any errors and update information or cancel orders if inaccurate information is discovered.
SECTION 9 – PROHIBITED USES
You are prohibited from using the website or its content for:
• unlawful purposes
• violating any laws or regulations
• infringing intellectual property rights
• transmitting viruses or malicious code
• collecting personal data from other users
• engaging in spam, phishing, scraping, or similar activities
We reserve the right to terminate access to our services for violations of these rules.
SECTION 10 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
All products and services provided by Underglow are offered “as is” and “as available” without warranties or guarantees unless otherwise stated.
Underglow shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to lost profits, lost data, or replacement costs.
Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to all customers.
SECTION 11 – GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and interpreted in accordance with the laws of Canada.
SECTION 12 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms of Service at any time by posting updates on this page.
Your continued use of the website after changes are posted constitutes acceptance of those changes.
SECTION 13 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us.
Underglow
Email: info@underglow.ca
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM MST
We aim to respond to all inquiries within 24 hours during business days.