Contact information

At Underglow, we are committed to providing reliable customer support and making sure every customer has the best possible experience with our products. If you have any questions, concerns, or require assistance, our team is here to help.

You may contact us for support related to orders, product information, installation guidance, shipping inquiries, warranty support, returns, or any general questions about our lighting systems.

Email Support

For all customer service inquiries, please contact us at:

Email: info@underglow.ca

Our support team monitors email regularly and aims to respond to all inquiries within 24 hours during business days. During high-volume periods or holidays, responses may take slightly longer, but we will always do our best to assist you as quickly as possible.

Live Chat Support

We also offer live chat support for faster assistance.

Live Chat Hours:
Monday – Friday
9:00 AM – 5:00 PM (MST)

If live chat is unavailable at the time of your visit, you may leave a message and a member of our team will follow up with you by email as soon as possible.

Customer Support Assistance

Our support team can help with:

• Order status and tracking information
• Product compatibility with your vehicle
• Installation guidance for lighting kits
• Warranty claims and product issues
• Returns and exchanges
• General product questions before purchasing

To help us assist you faster, please include your order number and a detailed description of your inquiry when contacting support.

Response Time

We strive to respond to all customer inquiries within 24 hours on business days. Messages received during weekends or holidays will be answered on the next business day.

Customer Satisfaction

Customer satisfaction is important to us. Our goal is to ensure every customer receives high-quality products and dependable support. If you experience any issues with your order or product, please contact us and we will work with you to resolve the situation as quickly as possible.

We appreciate your support and thank you for choosing Underglow.