Shipping policy

Canada Shipping

We offer free standard shipping on orders over $100 CAD within Canada.

Orders are processed and shipped within 2–3 business days via Purolator, UPS, or Canada Post.

Estimated delivery time: 3–7 business days.

Delivery times may vary depending on your location and any unforeseen carrier delays.

For orders using calculated shipping, all shipping costs will be displayed at checkout.

United States Shipping

We offer free standard shipping on orders over $100 USD within U.S.

Orders shipped to the U.S. are typically delivered within 5–10 business days via USPS, FedEx or DHL

Free standard shipping availability and estimated delivery times may vary depending on the carrier and destination.

U.S. Tariffs

  • All duties and tariffs are prepaid, ensuring no unexpected fees upon delivery.
  • Prepaid duties support faster and smoother customs clearance, though some delays may still occur under current tariff regulations.

If you have any questions about U.S. tariffs or shipping, please contact our support team before placing your order.

International Orders

Orders shipped to the internationally are typically delivered within 7–15 business days via FedEx or DHL

All international orders including the United States are processed with prepaid duties and tariffs.

This ensures:

  • No surprise charges on checkout page.
  • No additional fees will be collected at delivery.
  • A smoother customs process, as duties are included in prices.

International delivery times vary depending on destination and local customs regulations.

Refunds, Returns and exchanges 

We accept returns within 14 days of delivery, as long as the item is unused, in its original condition, and in its original packaging.

For full return guidelines, please refer to our Returns Policy (Read More).

Damaged or Defective Items

If your order arrives damaged, please contact us immediately at info@underglow.ca.

Include your:

  • Order number
  • Photos of the item’s condition

We handle these cases individually and will work with you toward a satisfactory resolution.

Further Assistance

If you have any additional questions, feel free to reach us at info@underglow.ca.

We’re here to help.