Frequently Asked Questions
Find answers to common questions about our automotive lighting products
How long does installation take?
Most installations take 30 to 60 minutes, depending on the vehicle and installation setup.
Do I need professional installation?
Professional installation is not required. Our kits are designed for straightforward installation with included instructions.
What tools do I need?
Our kits include the necessary wiring, mounting hardware, and a detailed installation guide.
Will Underglow fit my vehicle?
Our Underglow kits are designed to work with most vehicles equipped with an accessible 12V electrical system.
Is the installation reversible?
Yes, the installation is completely reversible without damaging your vehicle.
Can I install the kit myself?
Yes. The system includes the LED strips, extension cables, controller, switch, fuse, wiring, mounting hardware, and user guide needed for installation.
How many colors can Underglow produce?
Underglow offers over 16 million colors, along with dynamic color chasing effects and music modes through the smartphone app.
Are the lights waterproof?
Our Pro Series LED strips feature an IP68 waterproof rating and are designed to withstand exposure to moisture and harsh weather conditions.
Does Underglow remember my lighting settings?
Yes. Underglow remembers your last lighting state, and you can easily save and access your favorite colors and effects.
Can I control the lights with my phone?
Yes. Underglow products supports smartphone app control as well as the included remote, giving you convenient access
What lighting effects are available?
Choose from 54+ preset scenes, color-chasing effects, and music-reactive modes. You can also save your preferred settings for quick access.
Can I turn the lights on and off without the app?
Yes. The kit includes an integrated toggle switch, allowing you to power the system on or off without using your phone or remote.
What warranty does Underglow offer?
Underglow products are backed by a 1-year manufacturer warranty covering defects in materials and workmanship. Certain products and protection options may have additional coverage.
What does the warranty cover?
The manufacturer warranty covers qualifying defects in materials and workmanship. If you experience an issue, contact our support team with details of the problem and supporting photos or video where applicable.
What is your return policy?
We offer a 14-day return policy. Products must be unused, in their original packaging, and in resalable condition.
What is not covered by warranty?
Physical damage, improper installation, and modifications void the warranty.
How do I make a warranty claim?
If you experience a potential warranty issue, contact our support team with your order information and clear photos or video showing the issue. Our team will review the claim and guide you through the next steps.
What if my product arrives defective?
Defective products are covered under our warranty. Contact us with photos or video showing the issue, and our team will help determine the appropriate replacement or repair solution.
Are Underglow lights legal?
Underglow lighting regulations vary by location. The use of aftermarket lighting may be subject to local laws and interpretation by law enforcement.
Can I use any color while driving?
Lighting regulations can vary depending on your province, state, or municipality. We recommend checking your local regulations regarding permitted colors, visibility, and use while driving.
Can I use them while driving?
Some areas allow underglow while driving, others only when parked.
Where can I use Underglow lighting?
Underglow can be used for shows, events, private property, and other locations where aftermarket lighting is permitted.
Can I use flashing or animated modes on public roads?
Rules regarding flashing and animated lighting vary by jurisdiction. For road use, always follow your local vehicle-lighting regulations.
Where can I check my local laws?
Contact your local DMV or law enforcement for specific regulations.
What are LED Decals?
Underglow LED Decals are illuminated electronic stickers designed to add a unique visual accent to your vehicle. Available in several designs, including Custom Text, Social Media, Wanted, and Drift Mode.
How do I install LED Decals?
Our LED Decals are designed to be installed inside your vehicle's window, allowing the illuminated design to be clearly visible from outside while keeping the electronics protected inside the vehicle.
How are LED Decals powered?
Each LED Decal includes a USB-powered control box and 3M USB cable, making it easy to connect to a compatible USB power source inside your vehicle. The control box also features a built-in microphone for sound-reactive modes.
What lighting modes are available?
Depending on the decal, available modes include solid lighting, slow blinking, fast blinking, animation, and sound-reactive lighting. Some designs have their own unique animation mode.
Can I customize an LED Decal?
Yes. Our Custom Text LED Decal lets you create your own design with a 15-character limit. After you place your order, our designers adjust your text to work with the decal's format.
Will LED Decals damage my paint?
No. They use automotive-grade adhesive designed to be removable without leaving residue or damaging factory paint.
Which Underglow kit should I choose?
Standard is ideal for compact cars and coupes. Extended is designed for sedans, SUVs, and larger vehicles. Double Row is the choice for maximum brightness and show-focused builds.
What is included in the Standard kit?
Front 2×60cm, Sides 2×150cm, Rear 2×60cm. Ideal for compact cars, sedans, and coupes.
What is included in the Extended kit?
Front 2×90cm, Sides 2×180cm, Rear 2×60cm. Designed for trucks, SUVs, and larger vehicles needing more coverage.
What is included in the Double Row kit?
Front 2×90cm, Sides 2×160cm, Rear 2×60cm with dual LED rows for maximum brightness. Best for show cars and performance builds.
What is the difference between Standard, Extended, and Double Row?
The Standard Kit is suited for most cars and smaller vehicles, the Extended Kit provides additional coverage for larger vehicles, and the Double Row Kit is designed for maximum brightness and a more pronounced show-style appearance.
Can I expand my Underglow setup?
Yes. Optional extension strips are available for additional coverage and custom installations.